Additional Terms for Business Accounts 

Last Updated on October 5, 2025.

In addition to the Terms of Service above, these Business Terms govern your access to and use of your Business Account and the Business Site. If you have a Business Account, in the event of any conflict between these Business Terms and the Terms of Service, the Business Terms apply. If you have purchased products or services from Gibreview on behalf of your business (e.g., advertising, profile products, or other paid services), the terms of that purchase apply in the event of any conflict with these Business Terms. Capitalized words used but not defined in these Business Terms have the meanings described in the above Terms of Service. By creating, accessing, or using your Business Account, you are agreeing to these Business Terms and concluding a legally binding contract with Gibreview. You may not create, access, or use a Business Account or the Business Site if you do not agree to these Business Terms. 

PLEASE READ THESE BUSINESS TERMS CAREFULLY AS THEY REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. 

In the event of any termination of these Business Terms, whether by you or us, these Business Terms in their entirety will continue in full force and effect.

REQUIREMENTS, REPRESENTATIONS AND WARRANTIES

In order to access or use a Business Account or the Business Site, you agree that:

you have the authority to act on behalf of the business or businesses associated with or claimed through your Business Account and bind any such business (including any corresponding business entity) to the Business Terms (such business or businesses, your “Business”);

you agree that Gibreview may access and retrieve content and/or information about your Business from your website or publicly available sources, and may reproduce, adapt, distribute, publicly perform, and publicly display that content and/or information on the Service; you grant Gibreview a non-transferable, non-exclusive, royalty-free limited license to display your public website (and/or its content) on the Services, or allow for its display through iframes or other framing technology; you agree that if you use the Business Site to communicate or administer a promotion of any kind, you are solely responsible for the lawful operation of such promotion and you do so at your own risk; you agree that we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business, and that our communications (including phone calls and text messages) with you may be monitored and recorded for legal, training, and quality purposes; you understand that we may display health score information for your Business, and may place a Consumer Alert regarding that health score, on the business page for your Business; you understand and agree that we may share certain aggregate or otherwise deidentified information about your responses to quote request leads with other Businesses, for example, we may share the speed with which you respond to inquiries or the quality of those responses;  you understand and acknowledge that: (a) non-disparagement clauses in certain consumer contracts, such as clauses that seek to restrict or prohibit reviews (including provisions that penalize consumers for posting reviews) about your Business, are prohibited under California law (Cal. Civil Code § 1670.8) and under the federal Consumer Review Fairness Act (15 U.S. Code § 45b) and you will not include such clauses in your consumer contracts; and (b) you may not attempt to enforce any non-disparagement or ‘gag’ clause against a consumer under any circumstances whether or not such clauses are barred under applicable law; and you understand and acknowledge that Gibreview, through its Consumer Alerts, may publicly notify consumers about any attempt to enforce any non-disparagement or ‘gag’ clause against a consumer under any circumstances.  You represent and warrant that you will not, and will not authorize or induce any other party, to: offer incentives of any kind, such as discounts, freebies, refunds, gift cards, contest entries, offers, or deals in exchange for the posting of reviews of your Business, or to prevent, remove or modify reviews, and you understand and acknowledge that Gibreview, through its Consumer Alerts, may publicly notify consumers about such incentives and other attempts to obtain, prevent, modify or remove reviews; solicit or ask for reviews from your customers; write reviews or vote on Content (e.g., reacting to User reviews with “Helpful,” “Thanks,” “Love this,” or “Oh no”) for your Business or your Business’s competitors; pay or induce anyone to post, refrain from posting, modify or remove reviews, or otherwise attempt to circumvent Yelp’s Recommendation Software (defined below) or fraud detection systems; attempt to generate automated, fraudulent, or otherwise invalid ad impressions, inquiries, conversions, ad clicks, or other actions; use any automated means or form of scraping or data extraction to access, query or otherwise collect Gibreview data, content and/or reviews from the Consumer Site or the Business Site, except as expressly permitted by Gibreview (for example, as described at www.gibreview.com/robots.txt);

use any Gibreview trademark or service mark in any manner without Gibreview's prior written consent; or

misrepresent your identity or affiliation to anyone in connection with Gibreview. You understand and acknowledge that Gibreview allows consumers to post Content about your Business, including photos, ratings, and reviews. You understand and acknowledge that Gibreview employs automated software in an effort to showcase the most reliable and useful reviews while displaying other reviews less prominently (“Recommendation Software”). You understand and acknowledge that while Gibreview uses its Recommendation Software to identify potentially less helpful reviews, the Recommendation Software may sometimes suppress legitimate reviews or fail to detect illegitimate reviews. You understand and acknowledge that any purchase of advertising or other paid features from Gibreview does not and will not influence the Recommendation Software or otherwise allow or enable You, directly or indirectly, to alter reviews or impact whether, where, or how reviews appear on Gibreview. The following Sections 2 and 3 apply if you are a resident of the United States or Canada only:

DISCLAIMERS AND LIMITATIONS OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF THE Gibreview ENTITIES TO YOU. FOR CLARITY, THE BELOW APPLIES IN ADDITION TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY DETAILED IN SECTION 12 OF THE TERMS.

The federal Communications Decency Act (47 U.S. Code § 230) limits the liability of interactive computer services, like Gibreview, for their role in publishing third-party Content, including consumer reviews. Additionally, anti-SLAPP laws, such as Cal. Civ. Proc. Code  § 425.16 in California, may require you to pay Gibreview's attorneys’ fees if you attempt to impose such liability on Gibreview through legal proceedings.

DISPUTE RESOLUTION AND CHOICE OF LAW FOR CLARITY, THIS SECTION GOVERNS ANY BUSINESS CLAIM BROUGHT BY YOU OR Gibreview. ANY CLAIM NOT SUBJECT TO THIS SECTION IS INSTEAD GOVERNED BY SECTION 13 OF THE TERMS.

This provision is subject to the California Arbitration Act. Except for Excluded Business Claims, any claim, controversy or cause of action arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of your Business Account and/or Business Site (each such controversy or claim, a “Business Claim”), shall be settled through final and binding Arbitration to be administered by National Arbitration and Mediation (“NAM”) and governed by NAM’s Comprehensive Dispute Resolution Rules and Procedures in effect at the time such claim is filed. You agree that any Business Claim arises from a business transaction and shall not be governed by the NAM rules, forms, or fees applicable to consumer transactions. Any award of the arbitrator is final and binding. If you have a question about the arbitration process or to obtain a current copy of the Comprehensive Dispute Resolution Rules and Procedures and/or fee schedule, NAM’s Commercial Dept. can be contacted at (800) 358-2550 or by NAM’s website at www.namadr.com. The arbitrator will not have the power to commit errors of law, and the award may be vacated or corrected through judicial review by a court of competent jurisdiction under the California Arbitration Act for any such error.

“Excluded Business Claims” means any claim, controversy, or cause of action: (i) arising from any act in furtherance of a person’s right of petition or free speech under the United States Constitution or the Indiana Constitution; (ii) related to intellectual property (like patents, copyrights, moral rights, trademarks, and trade secrets and other confidential or proprietary information, but not privacy or publicity rights); or (iii) arising from violations of Section 7 of the Terms of Service (Representations and Warranties) or Section 1 of the Business Terms (Requirements, Representations and Warranties). Business Claims shall be heard by a single arbitrator with exclusive authority to (i) determine the scope and enforceability of this Arbitration Agreement, and (ii) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable and whether a claim is subject to arbitration. Arbitrations will be held in Indianapolis, Indiana, but the parties may choose for themselves whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the laws of the State of Indiana. The prevailing party shall be entitled to an award of reasonable attorneys’ fees. Any judgment on the award(s) rendered by the arbitrator may be entered in any court of competent jurisdiction.

NOTWITHSTANDING THE FOREGOING, FOR ANY BUSINESS CLAIM THAT IS NOT SUBJECT TO ARBITRATION, INCLUDING WITHOUT LIMITATION EXCLUDED BUSINESS CLAIMS, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE AND FEDERAL COURTS LOCATED WITHIN  Marion County, INDIANA, WHICH IS THE PLACE OF PERFORMANCE OF THESE BUSINESS TERMS.

YOU AND YELP AGREE THAT EACH MAY BRING OR PARTICIPATE IN BUSINESS CLAIMS AGAINST THE OTHER ONLY IN THEIR RESPECTIVE INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND YELP AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE BUSINESS CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF A BUSINESS CLAIM IMPLICATES THIS SECTION, AND THIS SECTION IS FOUND TO BE INVALID, UNENFORCEABLE OR ILLEGAL BY A COURT, SUCH BUSINESS CLAIM MUST BE ADJUDICATED BY A COURT AND NOT BY AN ARBITRATOR.

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